Privacy Policy
How we collect, use and protect your information
Information We Collect
We collect information you provide directly to us, including name, email address, phone number, and service address when you submit a booking or contact form. We also collect details about the HVAC or electrical service you are requesting.
We automatically collect certain information when you visit our website including IP address, browser type, pages visited, time spent on site, referring website, and device type.
How We Use Your Information
We use the information we collect to respond to your service requests, schedule and provide HVAC and electrical services, send appointment confirmations, improve our website and services, send promotional communications with your consent, and comply with legal obligations.
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with service providers who assist us in operating our website, legal authorities when required by law, and business successors in the event of a merger or acquisition.
Cookies and Tracking
Our website uses cookies to enhance your browsing experience. We use essential cookies required for the website to function, analytics cookies to understand how visitors use our site via Google Analytics, and marketing cookies to measure advertising effectiveness via Facebook Pixel.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Contact information from service requests is typically retained for 3 years.
Your Rights
You have the right to access the personal information we hold about you, request correction of inaccurate information, request deletion of your information, opt out of marketing communications at any time, and file a complaint with the Privacy Commissioner of Canada.
Contact Us
If you have questions about this Privacy Policy, please contact us at [email protected] or call +1 (403) 402-5974.
This Privacy Policy is governed by the laws of Alberta and the federal Personal Information Protection and Electronic Documents Act (PIPEDA).